Returns, Repairs, Refunds, and Exchanges
Manufacturer’s International Guarantee
- All Xezo timepieces are guaranteed against all defects in workmanship and parts for a period of one year from date of sale.
- All Xezo eyewear is guaranteed against all defects in workmanship and parts for a period of 3 years from date of sale
- All Xezo writing instruments are guaranteed against all defects in workmanship and parts for a period of 3 years from date of sale.
Refunds, Returns, and Repairs
Customer satisfaction is very important to Xezo.com. Each item must pass our strict quality control process during manufacturing and prior to shipment to a customer. If you are not satisfied with your purchase, you may return it to Xezo.com within 30 days of ship date for a refund (the purchase price, minus shipping charges). A refund will be made within 3-5 business days from the date an item is received and approved for refund.
All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. The merchandise must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit.
"New and unused" means that there are no scratches, marks, or blemishes on the merchandise; there are no signs of wear on the product, and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
Note on Return Policy: We do not sell used or refurbished merchandise. Therefore, if the watch or sunglasses you are returning shows the slightest sign of being worn--or has been resized or modified in anyway (such as removing bracelet links)--we cannot accept it and will not issue a refund. Please note that this policy applies to writing instruments. HOWEVER, customers can "test ink" the pens they purchase. As long as returned pen has not been used outside of the ink testing process, and the returned pen has been thoroughly cleaned with the tested ink removed/flushed out completely, we will honor our 30-day return period return policy.
If there is a defect in the materials and/or workmanship of a Xezo product, you may return the defective item, within its warranty period, for exchange or repair. A detailed description of the problem must be returned with the product. Any product that is no longer in production and cannot be repaired will be replaced with a comparable Xezo product.
The merchandise must be returned in new and unused condition, in the original boxes and with all paperwork (this includes original warranties), parts and accessories to insure full credit.
For refunds and repairs, please contact us on our page or email us at firstname.lastname@example.org and send your item to the following address:
2852 Willamette Street
Eugene, OR 97405
United States of America
Xezo.com is not responsible for merchandise that it does not actually receive or is not returned in accordance with these terms.
For your own protection, you may wish to insure the merchandise you are returning.
We also require that you use the "Signature Required" option, when returning any merchandise to us.
The return period is extended to 60 days during the holiday season.
Servicing your Xezo Automatic timepiece
Although components in your timepiece have been manufactured from first-rate materials, certain parts are subject to natural wear and tear. It is vital that all moving parts are properly lubricated at all times and that the watch is cleaned at regular intervals to remove dirty oil.
We therefore, recommend that you have your watch serviced about once every 3-6 years.
Contact us for after-sales service.